How to Clear the Cache and Cookies in Any Browser
How Cache and Cookies Work
When you visit a website, Cookies are tiny files created in the background by your browser. Cookies save your browsing data so that your next visit to a website works the same as your first visit.
The cache remembers pieces of websites like images and links, which helps a website load faster during your next visits.
Why Clear The Cache?
If you are having problems with a website loading or performing correctly, clearing the cache and cookies is an important step when troubleshooting. There may be old data stored in your cache that is causing a problem. If the website has been changed and no longer matches the old data stored by your browser, the website may load incorrectly or fail to load at all.
Clearing cache and cookies tells your browser to load the website “fresh” again. This helps diagnose if something is wrong with the website or with your computer.
For Revenue Operations tools, this can be important when end users have issues, or when you are doing testing. If end users have slow performance or you make a page layout change that they cannot see, you should have them clear their cache. If you are testing operatonal tools, forms, landing pages, cookies, event tokens, and anything of that kind then clearing your cache will be a critical tool.
Please find your browser below and follow the instructions.
IMPORTANT: Always close and quit the browser, then restart it after you have cleared the cache and cookies.
Google Chrome
Click the Tools menu (three vertical lines in the upper-right corner)
Select History
Select Clear Browsing Data from the left-hand side
Set the Time Range set to All Time
Check the boxes for Cookies and other site data and Cached images and files
Click the Clear Data button
Mozilla Firefox
Click the Tools menu
Click Options (On Mac: Preferences)
Select Privacy & Security
Under Cookies and Site Data, click the "Clear Data" button
Check the boxes for both options
Click the Clear button
Safari
Click on Safari in the menu bar
Click Preferences
Click the Privacy tab
Click Manage Website Data
Click Remove All
Click Remove Now
Microsoft Edge
Click the Tools menu (three horizontal lines in the upper-right corner)
Click Settings
Click Privacy, search, and services
Under Clear browsing data, click the Choose what to clear button
Check the boxes for Cookies and other site data and Cached images and files
Click the Clear Now button
Internet Explorer
Click on the gear icon for Settings in the upper-right corner
Click Internet options
On the General tab, find the Browsing history section
Click the Delete button
Check the boxes for Temporary Internet files and website files, Cookies and website data, History, and Download History
Click the Delete button
